Availability Improvement by Implementing Customize Maintenance Strategy in Rental Operation of Indonesian Forklift Distributor Company

Abstract

Logistic is the core of nation wealth, through distribution of material will impact to the growth of nation economy. Except transportation, warehousing activity is the key of excellent logistic. Forklift truck as one of tools to store and moving material is key equipment of warehousing management. The case study took place in forklift distributor company that also have rental operation, the company already implement various maintenance approach to increase reliability and also manage their cost to optimizing revenue in their rental operation. However, the implementation depends in how each maintenance manager manage the asset. The company suffer high downtime (MTTR) and impact to low unit availability (PA) that finally cost them in revenue opportunity also maintenance cost. Implementation of advance maintenance strategy supposed to aligning company maintenance strategy with the customer requirement is needed to improve the company operation. This thesis method used Critical to Quality (CTQ) combined with Quality Function Deployment (QFD) to determine requirement from Voice of Customer (VOC). Using DMAIC as the frame and analysis approach with Failure Method and Effect Analysis as Tools to combine Preventive Maintenance (PM) with Reliable Centre Maintenance (RCM). With proper maintenance and management, combination of Preventive Maintenance and Reliability Center Maintenance, availability and also maintenance cost can be optimizing.